Time for Some Holiday Magic!

The most festive season of the year has begun! Already, we can feel the holiday frenzy taking hold of the hearts of young and old alike. To celebrate as we should, the Mail Champlain has planned a complete line-up for Christmas. Your festivities start here!


Come Visit Santa


Come and meet Santa in his magical kingdom! This is your chance to share your family traditions with the kids for a memorable Christmas, just like it used to be!


Several time slots are available to meet Santa between Friday, December 2nd and Saturday, December 24. Simply book the time slot of your choice and arrive at the Kingdom, located in the central courtyard, a few minutes before your meeting time.


You are invited to take your own photos in the photobooth as you please. After meeting Santa, each child will receive a gift. Check out Santa’s schedule and book your spot hereDo you have a question? Check out our frequently asked questions down this page. 


A Musical Holiday Season 

 

On Thursday, December 1st, from 7 to 8 p.m., let yourself be transported into the holiday magic with the sound of classic Christmas carols. To celebrate Santa's arrival, Les Mélodistes will perform classical songs in the Bay courtyard, near doors 4 and 5.


Gift Wrapping Station 


From December 1 to the 24, have your Christmas gifts wrapped by our dedicated team near door 6! Your purchases will be safe from prying eyes at home, and you'll be doing a good deed by making a donation to the Heart and Stroke organization. The station will be open every day, as per the center's schedule, except on December 5, 6, 12 and 13. Please give generously and have your gifts wrapped for a good cause!


We wish you the happiest holidays! 

Frequently asked questions


Do I absolutely need to make a reservation to meet Santa Claus? 

We strongly recommend you make a reservation in advance to make your visit with Santa Claus easier. You can also go directly to your centre and ask Santa’s elves to book a place among those available. 


The reservation platforms redirects me to another shopping center. What should I do?

We invite you to write to: support@audace-co.com asking them to transfer you from malls so that your account is associated with the mall you want to visit this year.


How do we know Santa Claus’ availability?

By going to the appointment platform and making a reservation, you will be able to see Santa Claus’ availabilities. You can then select the date and time that suits you. However, please know that places are limited and that we cannot guarantee the availability of the timeslot you want. We may also close the kingdom without notice in the event of force majeure. If such is the case, please be assured that you will receive an email stating that your appointment had to be cancelled. 


Are appointments only offered per family ? 

In fact, meetings with Santa Claus are available for families only. You will need to register your children individually and then choose to book a family meeting when making the appointment. Please note, however, that the duration of the appointment is the same for everyone, even if there are several children at the same time slot. Allow 5 minutes per family.


Is it possible to meet a Santa who speaks English? 

The reservation platform is available in French and in English. If you would like your child to be able to chat with a Santa Claus who speaks English, please check with the selected shopping centre to see if the service is offered in both languages.


Will we receive a message to remind us of the time of our appointment? 

The elves have everything planned to make sure you don't miss your date with Santa Claus! They will send you, 24 hours before your appointment, an email and an SMS message to remind you of the date and time of this magical moment. What should we do if we can’t make it to our appointment? If you can’t make it to your appointment, you will need to cancel it by clicking on “My appointments/Cancel my appointment”. You can then simply make a new appointment for your child.


What should we do if we can’t make it to our appointment?

 If you can’t make it to your appointment, you will need to cancel it by clicking on “My appointments/Cancel my appointment”. You can then simply make a new appointment for your child. 


Is the live meeting with Santa Claus free? 

Yes, the live meeting with Santa Claus at your shopping centre is offered free of charge. If you want to keep this spontaneous and magical moment as a souvenir, you can purchase the photos taken by a profesionnal photographer. The list of prices will be on site and you will receive your pictures at the same time of your visit. 


Can our child ask Santa Claus questions? 

Each meeting with Santa Claus will be personalized. Your child will be invited to speak with Santa Claus by videoconference, live from the Pole North. The discussion will be spontaneous and will last for about 3 minutes. 


Will our child receive a gift when meeting Santa Claus? 

Santa Claus has planned a surprise for each child who will come to the kingdom. The elves will make sure to give it to him, as a souvenir, after their meeting.


How old must our child be to be eligible for a meeting with Santa Claus? 

There is no age requirement to meet Santa Claus, all children who believe in Santa Claus are welcome! 


Can my child meet Santa Claus a second time? 

Yes, your child can meet Santa Claus twice. Don’t hesitate to make a new appointment with Santa once your first meeting has passed.